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Frequently Asked Questions
Sign up issues
How can i sign up to list my business or Profession?
The Service providers section of idagana is for those service types which are bookable or non bookable. some services are bookable, some are not=====At this time, we mainly do non-bookable services, just to display information and contact / chat option(LIKE MECHANIC….You can not book online to fix a car, the mechanic has to see it first, so you just call or text the mechanic then go), ………on the other hand such as Lawyer the need to schedule and charge you by time they spent…so you need bookable service listing . Clients/buyers should be able to Search the Service providers by Country, City or Category. Their clients should be able to Text, Chat, and get geographical information of the Service Providers. therefore putting EVERY DETAIL INFORMATION HELPS! And also the customers will be able rate, comment the Service providers.
To be a service provider , you need to have an ID card, legal business document to upload and submit for approval. The fees are listed under the Terms and Conditions section.
1.0 SERVICE PROVIDER/Listing ONLY(non booking):
idagana SIGN UP NEW ACCOUNT
- click SIGN UP from Home page
- Click SIGN UP , under the first column to Select SERVICE PROVIDER 1
- put any USER NAME you like
- put EMAIL address
- Go to the email to see VERIFICATION CODE NUMBER sent from idagana
- insert that verification code in the box
- put your name and Your Business name
- Select Store category –SERVICES PROVIDER,……. ( but if you need to collect money by selling products directly from idagana, and idagana has to collect money for you, you select – STORE VENDOR)
- put Business address, phone, email,…
- if you have Community CODE, select YES, if not skip it
- attach your National I.D Card/Driving License*
- Put the Languages you use to give Services
- Put PASSWORD that you can remember and Alphanumeric
- READ AND SELECT THE * Agree Terms & Conditions
- Click REGISTER
- You will be directed to select PYMENT method, to pay Yearly Fee, select Credit Card (Select BANK, if you want to use payment ZELLE or Bank Deposit)
- [BUSINESSES /professionals IN AFRICA, for PAYMENT choose “Bank“, when SIGNUP then Comeback and Click https://idagana.com/african/
- Submit and You will see THANK YOU MESSAGE displayed
- You are REGISTERED! and Directly Loged in to idagana account
- Waite for idagana to APPROVE you, you will get an email,…after aproval–>***
- and to POST YOUR BUSINESS PROFILE,and be VISIBLE on iDAGANA, you must SIGNOUT by Clicking SIGNOUT at Top Right
- then LOGIN with the User ID and PASSWORD you just created ( You can watch the videos under CONTACT US page)
- Select SETTINGS from the Dashboard list on the Left
- click ADD , to add the necessary information of your business, then click SERVICES, another ADD on the right , put Business name in the TITLE box , in the Description write business explanation and ADD MEDIA to add pictures, put business hours, select BUSINESS CATEGORY from the right side list……
- Click SUBMIT at bottom to be LIVE on idagana website
- Logout
- Refresh the Website and your business will be LIVE worldwide,
- Share your link to all customers and friends….Thank you,for help read FAQ or email to [email protected] or [email protected]
-on the Dashboard/seller= ChatBox setting= click Online, to be available and communicate with customers
-To ADD STAFF, if additional person needed to manage your account, if so=”Capability”=all rights to the additional Staff, and Submit
-Your Business is online, customers can contact Service provider/ Seller, can chat, inquire, call, visit….
-share your personal profile/store Link to customers to advertise your business.
2.0 Vendors/(Product selling directly online at idagana):
-READ THE AGREEMENT, regarding the fees percentage and related selling details
-Select VENDORS Category to Signup(NOT Service Providers)
-When Registration/creating Account, Select Business Category as “Vendor”” and follow the same registration steps mentioned above,
-you will add products to sell, your shipping method, Return policy, Bank information to collect your selling income,….
TECHNICAL How can i find listed Services that i need ? Click the Find Services Button under SERVICES menu, Then Go to Filter by Category, city, or country , which ever you choose, It will display your request.
PAYMENT
Do i pay for the professionals or services listed here ?
No, the Services and items listed here are for advertising and connecting customers and service providers only. idagana will provide necessary information here so that You can Call, Chat, Inquire/send message the merchants or professionals. For more details of your need to contact the Service providers
What Payment Methods Are Accepted?
if you want to order something, You don't need to pay through idagana.com for non-bookable Service providers Listings. You need to communicate with the service providers on how to get services or items.
You pay only if you purchase online here at idagana.com. Pay with bank cards: Mastercard, American Express, Discover, JCB, Visa, Interac Online Pay using an eWallet: PayPal, Stripe,Apply Pay, Google Pay, Android Pay, Samsung Pay, Neteller
Is Buying On-Line Safe?
Check for our padlock in the idagana URL bar, which evidences a secure website. It is well known that a web browser indicates a secure communication channel between the browser and the server on which the website is hosted. It signifies that the connection to the website is encrypted using HTTPS and has an SSL / TLS certificate.
SHIPPING
What Shipping Methods Are Available?
Sellers/vendors will determine but in general USPS shipping method will be used globally. This is only for the items purchased here at idagana.com, not for deals made with the service providers' listings
Do You Ship Internationally?
Yes! vendors who sell through idagana.com will do global shipping, read each seller's shipping policy.,
How Long Will It Take To Get My Package?
it will be determined by the shipping type selected at check out. Refer vendor's shipping policy.
Order & Retunrs
Any Video guide to register/ signup in idagana?
How do I place an Order?
at idagana , products can be ordered like any online shopping by adding to the cart and checking out after filling payment and shipping information. But for professional services and for business listings, no need to pay /book online at idagana. Instead customers who seek services contacts by Calling, Inquiery, or Chat directly to the Businesses or professionals. Any payment to service providers shall be paid , if any , by contacting them. idagana doesn't collect money for nonbookable services. idagana is here to connect Services seekers with Service Providers.
How Can I Cancel Or Change My Order?
if purchased an item here at idagana and wanted to cancel , contact the seller directly right away.
Do I need an account to place an order?
No, you don't need an account to order, or contact Service professionals or businesses or Sellers. But you can signup as customer if needed.
How Do I Track My Order?
Click Truck My Order at the bottom link of the home page.
How Can I Return a Product?
Read return policy of the seler or idagana.
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